Shipping policy

Delivery & Shipping Costs

  • All delivery times quoted are estimates only.
  • For UK Mainland deliveries outside of our van delivery area the delivery cost is £7.50 + VAT, for local van deliveries we offer free delivery.  You can of course collect your order at no charge from any of our branches.
  • If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however:
    • You may not cancel if we receive your notice after the goods have been dispatched; and
    • If you cancel the contract, you can have no further claim against us under that contract.
  • If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
  • We may deliver the goods in instalments. Each instalment is treated as a separate contract.
  • We may decline to deliver if:
    • We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
    • The premises (or the access to them) are unsuitable for our vehicle.

Risk

  • The goods are at your risk from the time of delivery.
  • Delivery takes place either:
    • At our premises (if you are collecting them or arranging carriage); or
    • at your premises or address specified by you (if we are arranging carriage).
  • You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within five days of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.

Return of goods

We will accept the return of goods from you only:

  • by prior arrangement (confirmed in writing or via email)
  • on payment of an agreed handling charge (unless the goods were defective when delivered) and
  • where the goods are as fit for sale on their return as they were on delivery.